David J. Lewis

A highly experienced Business Director with both Corporate and Agency background in the fields of quality management, outsourced telemarketing, B.P.O, research and direct marketing

David has proven change management and business turnaround experience and a solid track record in business growth and development.
Some career highlights include:

• Managing Directorship of a social research agency guiding the business through rationalisation of owners and restructuring during a major down turn in the market place, previously involved in automation and growth of the agency turnover by circa 12% per annum.
• Development of a new sales channel delivering 12% of company revenue (£1m) inside 18 months.
• Member of a UK management team involved in the turnaround of a loss making company with a turnover of £60M into the best performing European subsidiary
• General Manager of a 450-seat call centre with an unbroken quarterly profit record.
• Manager of a BPO Client Services team who delivered organic business growth of £8.5M (35%) in two years.
• Manager of a 250 seat outbound calling operation involved in the acquisition of 7000 new customers per week.
• Pioneered new media to support mass conferencing and one of the first users of digital conferencing in the UK.
• IRCA qualified lead auditor 9000 series

David was MD at BMG, where he had also held the role of Operations Director. Prior to this, he was General Manager at The SITEL Corporation holding a position on the Executive Committee. David has also held roles at Black Horse Financial Services and Barclays Bank PLC.